EXISTING CUSTOMERS & NEW SERVICE
Billing & customer help
Straightforward quarterly billing, with a real person available when you need help.
Residential pickup: $75 per calendar quarter
Weekly collection with a 96-gallon cart for approved addresses. No recurring fuel or environmental surcharges. A one-time cart delivery fee applies when starting service.
Calendar quarters: January–March, April–June, July–September, and October–December.
Starting service mid-quarter?
We review your address first and confirm a service start date. Your first service invoice is prorated by the weeks remaining in that calendar quarter, with the one-time cart delivery fee added. We confirm the actual amount before service begins. After that, regular service is billed at $75 each calendar quarter.
How do I pay my invoice?
Pay online
Open the quarterly invoice email we sent through QuickBooks Online and use the secure payment link in your invoice. Each invoice has its own payment link; this website does not collect card details.
Mail a check
You can also pay by check. Use the payment/remittance instructions shown on your QuickBooks invoice.
Need another copy of your invoice?
If your email changed, you can't find the invoice, or you have a billing question, send us a customer help request and we'll help. Please don't send credit-card numbers or bank details by text.
TEXT BILLING QUESTION CALL 330-749-4832
Pickup or cart questions?
For pickup instructions, holidays, extra trash or cart concerns, use our Customer Help form or see our Customer Guide. Not sure whether an item is accepted? See Restricted Items.
New customer? Request a service-area check → Approval is required before service or billing begins.